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Aftermarket Assistant

Green Bay, WI 54304

Posted: 01/19/2023 Industry: Manufacturing Job Number: 68888

Job Description

Superior Resource Group, a subsidiary of NSC Technologies, is looking for an Aftermarket Assistant for a client located in Green Bay, WI. This position is contract to direct. Job description Supports internal and external customer’s expectations by performing manual and administrative duties related to assisting in the processing of customer’s Parts, Aftermarket & Service needs in a timely, efficient, and pleasant manner. This position should work with autonomy, take supervision and guidance from the Parts Lead, and be wholly collaborative providing assistance to the: Parts Lead, Aftermarket Coordinator and Service Supervisor. 

Key Job Duties: 
  1. Works with the Project manager & Engineering teams to provide critical Spare Parts list for all new equipment shipments from the company. 
  2. Responsible for ensuring the company provides final installation and service manuals for every new machine that ships from the company. 
  3. Works with Service Supervisor & Project Managers to ensure an internally updated Service calendar that represents each: new machine start-up (internal), FATs, and external supervision/installation, service scheduled. Service Supervisor will assign Service Personnel resources, but Coordinator will continually update calendar, yet proactively flag openings, conflicts, etc. 
  4. Helps Service Supervisor create Service /Installation/Commissioning quotes for any new machine and aftermarket products. 
  5. Provide assistance to the Service Technicians on filed-installation parts requirements, paperwork, travel needs, or other needs to perform a job at a customer facility. 
  6. Provides regular updates for customers on parts orders that may be delayed in fulfillment. 
  7. Pull reports and proactively follows up on any aged Parts or Aftermarket order that may be delayed in fulfillment. 
  8. Helps Parts Lead and Aftermarket Coordinator process and track internal work tickets for any jaws or parts orders. 
  9. Assists in other areas and performs additional tasks as needed. 
  10. Will likely help with data mining, scrubbing and migration as the company transfer to any new ERP system. 

SRG Cares!

At SRG our company culture is strong! You work hard for us and in return we want to provide you with as many benefits and resources as we can:
  • Competitive pay
  • Medical Coverage
  • Dental
  • Vision
  • 401(k)
  • Referral bonus
  • Identity Theft Protection
  • Legal Assistance


For Immediate Consideration Please Email Your Resume To: resume@superior-rg.com
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